‘My Hisense TV’s screen went black‘—a common disappointed phrase that almost 95% of Hisense TV users throw around in many social media and TV-related forums.
Look at this;
“Last year I copped a sick 65-Inch Class R6G LED 4K Hisense TV from Bestbuy. I read a massive positive review online, so I thought, “Why not?”. Everything was good for a hot minute – performance was on point, and the picture quality was tight. But now, for the last two or three days, I’ve been experiencing some bullshit. TV turns on, but the screen stays black – no picture at all. Often won’t turn on at all. I hit up Hisense, but they didn’t even come through with a valid solution. What a damn joke, amirite?” —Jacob, Texas
Well, you may encounter the black screen issue on your Hisense TV if the TV is in standby mode, experiencing a temporary system glitch, or if the backlight is faulty.
Several other factors can trigger this issue as well.
However, in this article, I will break down why your Hisense TV has no picture and only shows a black screen, and what you need to do to get your TV working again.
Here we go! Let’s dive into it…
Reasons why your Hisense TV screen is black
Your Hisense TV screen is black because maybe the HDMI cable is loose or damaged, or the TV’s firmware needs an update, or maybe it’s just a power issue.
However, whenever a Hisense TV displays a black screen, there might be some indication!
It might be,
- The TV’s standby light is on: If the indicator light is red, TV is in standby mode. In this case, the issue could be with the remote control or the TV’s IR receiver.
- The TV has sound but no picture: Possible that the T-con board, display panel, or backlight has been damaged.
- The TV has no sound/no standby light: If you don’t see a light at all, then that means your TV isn’t receiving power for some reason.
Look at the bellow table:
| Possible Reasons for Hisense TV Black Screen | Explanation |
|---|---|
| Loose or damaged HDMI cable | If the HDMI cable connecting the TV to an external device is not securely connected or is damaged, it can result in a black screen. |
| Power issues | Various power-related issues can cause a black screen, such as insufficient power supply, a faulty power outlet, or a malfunctioning power board within the TV. |
| Faulty backlight | The backlight of your TV may be defective or malfunctioning. It may be caused by a recent power outage. |
How to troubleshoot Hisense TV Black Screen issue?
If your Hisense TV’s screen is black due to software related error, you can easily fix this by disconnecting the TV from the power outlet, waiting 60 seconds and then pressing and holding the power button for about 15 seconds.
Step 1: Do what people ignore
You may be wondering what I mean by this phrase. The exact thing Hisense told me when I contacted Hisense with Jacob’s issue.
Hisense told me,
“Do something that people usually ignore.”
I explained that I had already tried it, but they suggested a different approach.
Here’s what they told me to do:
- Disconnected the TV from the power source and any other connected devices.
- Wait for 60 seconds before plugging it back in.
- While the TV was unplugged, press and hold the TV’s power button for 15 seconds.
So, do the same as they suggested and then power the TV back on. Now check if the issue has been resolved. If not, move on to the next step.
Repeat this method at least 5 times. Sometimes, the first and second attempts may not work, but the third or fifth attempt could solve the issue. You never know which attempt will work for you.
Step 2: Choose the correct input
Power rebooting should solve the problem. If it doesn’t, check that the TV is connected to the correct input source. Sometimes, selecting the wrong input can trigger the black screen issue.
Regardless of whether you use a streaming device, a DVD player, or a cable box, ensure that your TV source and input match the number of HDMI ports in use.
Thinking of a factory reset? You can surely do this. But there is less chance that this will be effective in these cases. Better proceed to the next step.
Step 3: Perform a backlight testing
As I mentioned previously, the backlight issue could be the major reason why the Hisense TV screen goes black.
Backlight is responsible for displaying the images and videos on the TV. If the backlight burned out or is damaged by any sudden power surges, a black screen issue is a must.
How do you know if the backlight has been damaged? Well, there is an easy way to check this.
- Turn on your TV.
- Bring a flashlight very close to the screen.
- Flash the light on the TV screen.
- Look closely at the screen to see if there is any image.
If you see a picture, but it’s very dim, it’s likely that your TV’s backlight has been damaged and needs to be replaced. In such a case, go to the nearest TV repair center and ask them to repair it.
Step 4: Test the TV’s T-con or Motherboard
If none of the above steps solve the issue and your Hisense TV still displays a black screen and won’t turn on, it’s possible that some internal components, like the T-con board, may be damaged.
The T-con board connects to the mainboard and controls the images on the screen. If it’s damaged, the screen will remain black.
So the solution? Replace the damaged part and your TV will start working again. That’s it!
F.A.Q.s
Q: How do I know if the problem with my Hisense TV black screen is hardware or software related?
If your Hisense TV black screen issue persists after trying basic troubleshooting steps, it’s likely a hardware problem.
However, if the issue is resolved after updating the TV’s software or resetting the TV, it may be a software-related issue.
Q: How much does it cost to repair a TV that has a black screen?
The cost to repair a TV’s black screen issue can vary depending on the model and the specific issue causing the problem. It’s best to contact a professional for a quote.
Q. Where can I find the LED backlight for my Hisense TV?
You can buy LED backlights for your TV from Amazon, eBay, or your local vendor. However, if you are not skilled in TV repair, don’t do it yourself. Otherwise, there is a possibility that your TV display will be totally damaged.
Q: Is it possible to repair my TV black screen myself?
It may be possible to troubleshoot this issue in some cases yourself. But, it’s best to leave any complicated repairs to a professional to avoid causing further damage to the TV.
Abdul Kader, a handy guy and experienced founder of a TV repair shop in Gulshan, Dhaka, Bangladesh. He is mainly an expert in understanding and repairing different types of issues with Smart TVs and providing helpful insights on how to keep them in good working order. Read his Full Story.
My tv is not displaying images.it only comes ON and display the mark then goes off but its shows that its still ON but no images.
Its may be a software-related error and hopefully a factory reset may fix this. But if it doesn’t work, visit your nearest TV repair shop or try to manually update your TV’s firmware via a USB Flash drive.
My problem is that I can’t seem to find the reset hole at all. I’ve looked 10 different times with ample lighting. My tv comes on and loads to the home screen and I can see my app then it’s like something loads and it goes black. Doesn’t give me a chance to navigate anywhere or anything. Is it possible that there is NO reset hole on TV? Thank you in advance!
I am having the same problem Jill mine does not have a reset button. So I am trying to unplug it and wait a minute and then hold the power button down 30 seconds. I will let you know if it
I hope this will work in your case!
Try unplugging it and wait a minute and then hold the power button down for 30 seconds. Now, check what happens!
Sis u ever find a solution or what was wrong with your tv? I’m having this exact same issue
I’m having the same problem started yesterday trying to unplug but when I press remote button the red light from TV disappeared and stay black
Do this instead:
Repeat this method at least 5 times. Sometimes, the first and second attempts may not work, but the third or fifth attempt could solve the issue. You never know which attempt will work for you.
This article was helpful the first time I encountered this issue, so thank you. BUT, it happens regularly now, and doing the whole power cycle thing would have been insanely annoying every time. I found that even when my screen is black, the input button on the remote still works. So (with the remote) I switch the input to Android Home TV and then back to my HDMI 1–and it comes back on every time. Still mildly annoying, but quick and it’s worked every time.
You rocked it!
Thank you for sharing your experience. It’s great to hear that this article was helpful to you the first time, but we understand that having to do the whole power cycle thing every time can be quite bothersome. Your tip about using the input button on the remote to switch to Android Home TV and then back to HDMI 1 is a great workaround, and we appreciate you sharing it with us and our readers.
My tv screen just went off but I can hear the voice and all attempt to restore failed.
What should I do?
Did you test backlight? Is it working? If you are hearing sound but the screen is black, then the backlight is faulty.
Did you make sure it was plugged in?
I was watching US open & suddenly my Hisense tv went off, no picture or sound. I have unplugged everything, let sit for 2 min. then pressed on button on remote, nothing. Tried pushing reset button, nothing. Changed batteries in remote, nothing.
I turn my tv on but then it flashes for like 3 seconds and it turns off again.
I wrote a dedicated article on this issue. here is link, it might help you.
What to do when Hisense tv flashes red light>>>>> https://homespoiler.com/hisense-tv-blinking-codes/
My tv went black while watching it the power light works but the screen is black an no sound I found a reset button on back of tv I reset it a few times but still nothing an the lil button that I push to reset it is pushed n an won’t come out
Hi Abdul,
I have Hisense 65H9E plus and I have issue with my TV. About a week ago my TV stopped powering on when I press the power button it comes up and Power led goes off for a second and it blinks couple times and nothing happens..I replaced the power board and now the TV powers up and no display and LED blinks for 20 seconds and when I press buttons on my remote I can hear the sound but no display I could feel something changing on the screen tried with flah light on the panel in dark room and can’t see any image. Can please tell me what could be the issue.
Thank you.
Based on the information you’ve provided, it sounds like you’re facing some sort of hardware or internal component issue with your Hisense 65H9E Plus TV.
Here are a few potential issues that could be causing the symptoms you described:
Faulty Main Board: The main board in your TV is responsible for processing video and audio signals. If this board is malfunctioning, it could result in the symptoms you’re experiencing—powering on but no display, accompanied by blinking LED lights.
Backlight or Panel Issue: If you can faintly see changes on the screen when shining a flashlight on it in a dark room, it might suggest that the TV’s backlight or the panel itself could be malfunctioning. The backlight provides the illumination for the display, and if it’s not working properly, you might experience a lack of visible image.
Loose or Damaged Cable Connections: Sometimes loose or damaged cable connections between the main board, power board, and the display panel can lead to similar issues. Double-check that all the cables are securely connected and not damaged.
Software or Firmware Issue: While less likely, there’s a small chance that a software or firmware glitch could be causing the problem. If you haven’t already, you might want to try performing a factory reset on the TV or updating its firmware to see if that resolves the issue.
Defective Components: Even though you’ve replaced the power board, it’s possible that there could be other defective components contributing to the problem, such as capacitors, resistors, or ICs on the main board.
I suggest you contacting a repairer. But before that, try the tips I mentiuoned above.
Hope it helps!
Thanks for the article. My Hisense has a couple of tiny strips that light up at the top of the screen when you first turn it on. then they disappear and the screen is completely black while the sound plays happily. The input doesn’t change anything. I can tell the channels are changing and the volume goes up and down
It sounds like you’re experiencing a technical issue with your Hisense TV. The fact that you’re able to hear the sound and navigate through channels, but the screen remains black, could indicate a problem with the TV’s display or backlighting.