Yesterday, when I returned to my house my wife (Adiba Islam) informed me that our Hisense TV was not turning on. I immediately checked the TV and found that it really wasn’t powering up.
However, first I have done some basic checks. I tried pressing the power button on the TV and on the remote, but there was no response. I also checked the power outlet to make sure it was working, and it was.
Still no luck. Then I dug up more complex troubleshooting and wonderfully, it worked.
Well, in this article, I will explain why a Hisense TV may stop powering on and what you have to do to troubleshoot this issue.
Understanding when and why a Hisense TV may stop powering on
A Hisense TV may stop powering on for various reasons ranging from simple issues such as power connection problems to more complicated hardware or software issues.
Typically, a loose or damaged power cable, a malfunctioning remote control, or corrupted firmware files are the reasons why a Hisense TV might fail to power up. Aside from these, Physical damage to the TV, such as damaged internal components, may also be responsible.
However, here’s a list of some potential culprits:
- Power connection issues.
- Faulty hardware.
- Firmware issues.
- Remote control issues
- Internal damage.
How to troubleshoot when Hisense TV not turning on?
In short: To troubleshoot a Hisense TV that isn’t turning on, first disconnect it from its power source and any other connected devices. Then Hold down the power button for 30 seconds. Once done, plug the TV back in.
Before moving into step-by-step instructions, look at the bellow table. This will make it easier to understand this guide quickly.
|Reason for a TV not turning on||Solution|
|Power connection issues||Check the power cord, outlet, and surge protector. Replace as necessary.|
|Software issues||Check for firmware updates or reset the TV to factory settings.|
|Remote control issues||Replace remote batteries or purchase a new remote.|
|Internal damage||Contact Hisense customer support for repair or replacement.|
|Faulty backlighting||Contact Hisense support for the replacement of the backlighting system.|
|Bad capacitors||Contact Hisense support for the repair of the capacitors.|
Step 1: Do the basic checks
Let’s start with checking the basics first. In 80% of cases, this is enough to address the issue. But I think you already did so!
However, there may be some other steps you haven’t taken or don’t know about. Here’s what you have to check:
- Check the connection: Make sure the surge protector or power strip you are using is functioning correctly. Try plugging the TV directly into a wall outlet instead.
- Check the remote control: Make sure the batteries in the remote are not dead, and the remote is functioning.
- Power reset the TV: Unplug it from the power source, and wait for a few minutes. During this time, press the power button for about 30 seconds and then plug it back in.
- Check the power button: Make sure the power button on the TV is not stuck or damaged. Press it firmly and make sure it is working correctly.
- Check the TV’s standby light: If the standby light is not on or blinking, there is a power supply issue.
Step 2: Going deeper
Power resetting works almost in 57% of cases but if you have tried it and had no luck, then the TV is experiencing either software or hardware-related issues.
In this case, first factory reset the TV and then check the backlight if it’s faulty.
♦ Resetting the TV to Factory settings
A factory reset will restore and rewrite the TV’s corrupted firmware files. As I mentioned earlier, if the system file of the TV is somehow damaged or infected with a virus, your Hisense TV will not turn on no matter what you do.
That’s logic, of why you have to reset the TV. Hopefully, a factory reset may help you.
Remember, resetting the TV will remove all the data including the installed apps and your customizations.
- First, locate the reset button at the back/bottom of your TV. (It is a small hole labeled “RESET”)
- After then, take a paper clip and insert it into the hole.
- Press and hold the button for about 15 seconds.
- Hold it down until your TV restarts.
Resetting may take up to 10 minutes to complete. During this time, don’t unplug it from the power outlet.
♦ Backlight checking
Unfortunately, if none of the above steps work, check the backlight. Because the backlight can be burnt out due to a sudden power surge or unusual electricity flow.
Don’t worry, you don’t need to open the TV or display panel to check this. There is an easy way.
- Turn on the TV.
- Bring a flashlight very close to the screen.
- Now, look closely at the TV’s screen if there is any image on it.
If you see a picture, but it’s very dim, it’s probably because your TV’s backlight has been damaged. If this is the case, contact Hisense customers care.
Step 3: Out-of-the-box thinking
In some cases, the usual solutions won’t do the trick. If that happens, trying some unconventional tactics may work.
Here’s what I meant:
- Place the TV upside down: This might seem strange, but sometimes placing the TV upside down can dislodge the internal components that may be preventing it from turning on.
- Blow dry the TV: Take a hair dryer and blow dry the TV for a few minutes. This will help to evaporate the moisture that may be preventing the TV from turning on.
WARNING: These creative solutions are not guaranteed to work and could potentially damage your TV further. It’s always best to consult a professional or contact the manufacturer’s customer support before trying any unusual solutions.
Q: Why won’t my Hisense TV turn on but the red light is blinking?
If your Hisense TV is blinking red 2 or 3 times, it means that there is an issue with the television’s power supply or with the LED backlight.
The solution is simple! Just unplug the TV from the wall outlet, wait 60 seconds, and then plug it back in. If that doesn’t fix the problem, factory reset the TV.
Q: My Hisense TV’s power light is on but no picture!
Most probably it’s due to the faulty backlight. Aside from this, if the t-Con board is defective or there is an issue with the internal capacitor, the TV screen will remain black and the power light will be on.
Abdul Kader is the CEO and founder of Homespoiler.com. With his expertise in electronics repair, he provides in-depth information on how to fix appliances, wiring, and other electrical-related issues. More about us