If your LG TV is stuck on the logo screen, there are basically two main possibilities.
- Either the TV’s internal memory is overloaded with too many apps
- Or the firmware has somehow been corrupted.
However, this can also happen if the TV experiences a temporary system glitch, there is an HDMI connection issue, or the mainboard is faulty.
Barry wrote Home Spoiler,
“Damn, I purchased a 65-inch LG OLED TV during a Black Friday sale, and now it’s constantly getting stuck on the booting up screen. Sometimes it even hangs on the logo and welcome screen. Might be it’s time to shift from LG.”—Barry, Newyork
In this article, I will break down what exactly you need to do when your LG TV gets stuck on the logo screen, on the Welcome screen, or even on the WebOS screen.
Let’s move on…
How To Troubleshoot LG TV Stuck on Logo Screen Step-By-Step
| Step | Description | When to Try |
|---|---|---|
| 1 | Power Cycle | First Line of Defense |
| 2 | Check HDMI Connections | If Power Cycling Doesn’t Work |
| 3 | Factory Reset | If Connections Are Fine |
| 4 | Update Firmware | If Reset Doesn’t Solve It |
| 5 | Clean Hardware | If Issue Persists |
| 6 | Check Mainboard | Last Resort |
Here are the detailed guidelines:
Step 1) Refresh The HDMI Connection
You need to do this using a popular method—Power Cycling!
I know this is something no one wants to hear, not even me!
But it really works!
The reason power cycling works is that many devices do not switch completely off. They enter standby mode when you press the power button. Thus “powering off” does not have the desired impact while trying to fix a problem.
Here’s how:
- Completely disconnect the TV from the power outlet.
- Also, disconnect all the HDMI cables connected to it.
- Wait for at least 4-5 minutes. (Don’t compromise here)
- During this time, press and hold the TV’s power button for about 30 seconds.
- Once done, power the TV back on.
Now check if the TV turns on properly or whether it is still stuck on the logo screen!
If not fixed, proceed to the next step.
Related: I Wish Smart TVs Had These Features 5 Years Ago
Step 2) Perform a Factory Reset
If power cycling doesn’t fix your problem and your LG TV is still stuck on the Welcome screen, reset it to its factory setting.
Typically, LG TV doesn’t have any separate reset button that you can use in the time of trouble!
In this case, you need to use a power factory reset.
Here’s how:
- First, turn off the TV.
- Then, remove all cables from the TV except the power cord.
- Press and hold the power button for about 15 seconds.
- While still holding the power button, slowly remove the power cord.
- Release the button and wait for 60 seconds.
- Once 60 seconds have passed, hold the power button again and plug the TV back into the power source.
- Release the button once the startup screen appears!
TV will turn off and on again multiple times and get reset automatically.
Once the power reset is done check if the issue has been resolved!
Note: Before you proceed to step number 3, open the TV’s back panel, and then thoroughly clean the power board and the mainboard. Sometimes, a lot of dust accumulates on these boards and can hinder the TV’s regular functionality.
Read More: When Should You Factory Reset Your TV and When Shouldn’t You?
Step 3) Update the Firmware using USB Flash Drive
As I previously mentioned, if the TV’s firmware is outdated or corrupted, the TV might not connect to Wi-Fi, not respond to the remote, or experience issues such as the optical out not working or getting stuck on the logo screen.
LG knows this too!
That’s why they release monthly updates to improve the system’s performance and eliminate various minor bugs.
If you update your TV to the latest version or replace the current firmware, there is a high chance that your problem might be fixed.
Anyway, here’s how:
- First, download the latest firmware version from the LG website. (Be sure to choose the correct model number for your TV)
- Right-click the downloaded firmware file, then select “Send To,” “Extract” (or “Zip”), and the extraction program loads onto the screen.
- Connect a USB drive to your computer and copy the downloaded firmware file to the drive.
- Click “Start,” “(My) Computer,” then right-click the removable device icon and select “Eject.” (Disconnect the USB flash drive from the USB port on the computer once the icon disappears.)
- Power down the LG TV, plug the USB flash drive into the USB port on the TV and then power the TV on.
TV will automatically detect the inserted USB flash drive and begin uploading the data onto the system.
Once the upload is complete, a prompt will appear on the screen instructing you to remove the flash drive from your computer system.
If there is no result despite performing the above troubleshooting steps, it is likely that the main board is damaged. Consider purchasing a second-hand or new main board from eBay and replacing it with the damaged one. This should get your TV working again.
Watch the below video guide.
Nothing worked for me 🙂
If you’ve tried all the fixes above and your LG TV is still stuck on that logo screen, the mainboard might be the culprit.
This is the TV’s brain, so if it’s damaged, things can go haywire.
Here are the signs of a Faulty Mainboard:
- No power at all: Your TV won’t turn on no matter what you try.
- Stuck on logo (even after reset): The fixes above don’t work, and the logo screen just won’t budge.
- Weird display issues: You might see distorted images, lines on the screen, or no picture at all.
- Audio problems: The sound might cut out, be distorted, or not work at all.
I’m not going to lie, replacing a mainboard isn’t for the faint of heart.
It’s a bit of a DIY project, but who doesn’t love a challenge?
You can try searching online retailers like eBay or even contacting LG directly for replacement options.
Just a Heads Up: Make absolutely sure you get the right mainboard for your specific LG TV model. You don’t want to end up with a spare part that’s as useful as a chocolate teapot!
If you’re not feeling the DIY vibe, don’t sweat it!
It’s always best to consult a professional technician. They can diagnose the issue and handle the repair safely.
F.A.Q.s
Q: Why is my LG TV stuck on the “Here We Go” screen?
The “Here We Go” screen is typically the initial setup screen that appears when you first set up your LG TV or after performing a factory reset.
If your TV gets stuck on this screen, it could be due to a software issue or an incomplete setup process.
Try performing a power cycle by unplugging the TV for a few minutes and then plugging it back in.
Q: My LG TV stuck on Demo mode
To turn off the demo mode on an LG TV, press the “Home” button on your remote control, then select “Settings”.
On the left side of the screen, select “All Settings”. On the left side of the next screen, select “General”. On the right side of the screen, select “Store Demo” and turn it off.
You may need to enter a PIN code to access this setting. The default PIN code is 0000.
Abdul Kader, a handy guy and experienced founder of a TV repair shop in Gulshan, Dhaka, Bangladesh. He is mainly an expert in understanding and repairing different types of issues with Smart TVs and providing helpful insights on how to keep them in good working order. Read his Full Story.
Great tips! I had the same issue with my LG TV and tried all of these fixes, but none worked for me. In the end, I had to take it to a repair shop, but at least now I know what to do if it happens again in the future. Thanks for sharing this informative post!