LG TV can get stuck on logo screen if the internal memory is overloaded or the operating system has crashed.
Mainly, these two are the primary culprits.
However, it can also happen if the TV experiences a temporary system glitch, an HDMI connection issue, or if the TV’s internal circuitry becomes overheated.
Anything could be!
In this article, I will cover what exactly you need to do when your LG TV gets stuck on the logo screen, on the Welcome screen, or even on the WebOS screen.
Let’s dive into it…
To be honest, before writing this guide, I looked at several social media and online forums.
What I realized is that this is a widespread issue not only for LG users but also for top brands like Samsung and Hisense.
So, don’t panic!
Barry wrote Homespoiler,
“Damn, I purchased a 65-inch LG OLED TV during a Black Friday sale, and now it’s constantly getting stuck on the booting up screen. Sometimes it even hangs on the logo and welcome screen. Might be it’s time to shift from LG.”—Barry, Newyork
Well, Barry, I feel your frustration but if reading this guide doesn’t help, then you can surely consider.
Remember, every problem has a solution, and electronics are no exception.
You need to be patient…
How to Fix LG TV Stuck on Logo Screen?
Here are the detailed step-by-step guidelines with some more troubleshooting options;
Step 1: Refresh the connection
You need to do this using a very popular method—Power Cycling!
I know this is something no one wants to hear, not even me!
But it really works!
The reason power cycling works is that many devices do not switch completely off. They enter standby mode when you press down the power button. Thus “powering off” does not have the desired impact while trying to fix a problem.
- Completely disconnect the TV from the power outlet.
- Also, disconnect all the HDMI or optical cables connected to it.
- Wait for at least 4-5 minutes. (Don’t compromise here)
- During this time, press and hold the TV’s power button for about 30 seconds.
- Once done, power the TV back on.
Now check if the TV turns on properly or whether it is still stuck on the logo screen!
If not fixed, proceed to the next step.
Step 2: Perform a Factory Reset
If power cycling doesn’t fix your problem and your LG TV is still stuck on the Welcome screen, reset it to its factory setting.
Typically, LG TV doesn’t have any separate reset button that you can use in the time of trouble!
In this case, you need to use a power factory reset.
- First, turn off the TV.
- Then, remove all cables from the TV except the power cord.
- Press and hold the power button for about 15 seconds.
- While still holding the power button, slowly remove the power cord.
- Release the button and wait for 60 seconds.
- Once 60 seconds have passed, hold the power button again and plug the TV back into the power source.
- Release the button once the startup screen appears!
TV will turn off and on again multiple times and get reset automatically.
once the power reset is done check if the issue has been resolved!
Step 3: Update the Firmware using USB Flash Drive
As I previously mentioned, if the TV’s firmware is outdated or corrupted, the TV might not connect to Wi-Fi, not respond to the remote, or experience issues such as the optical out not working or getting stuck on the logo screen.
LG knows this too!
That’s why they release monthly updates to improve the system’s performance and eliminate various minor bugs.
If you update your TV to the latest version or replace the current firmware, there is a high chance that your problem might be fixed.
Anyway, here’s how:
- First, download the latest firmware version from the LG website. (Be sure to choose the correct model number for your TV)
- Right-click the downloaded firmware file, then select “Send To,” “Extract” (or “Zip”), and the extraction program loads onto the screen.
- Connect a USB drive to your computer and copy the downloaded firmware file to the drive.
- Click “Start,” “(My) Computer,” then right-click the removable device icon and select “Eject.” (Disconnect the USB flash drive from the USB port on the computer once the icon disappears.)
- Power down the LG TV, plug the USB flash drive into the USB port on the TV and then power the TV on.
TV will automatically detect the inserted USB flash drive and begin uploading the data onto the system.
Once the upload is complete, a prompt will appear on the screen instructing you to remove the flash drive from your computer system.
If there is no result despite performing the above troubleshooting steps, it is likely that the main board is damaged. Consider purchasing a second-hand or new main board from eBay and replacing it with the damaged one. This should get your TV working again.
Watch the below video guide.
Q: Why is my LG TV stuck on the logo screen?
There could be several reasons for this issue.
It may be due to a software glitch, outdated firmware, a hardware problem, or an incompatible external device connected to the TV.
Q: Why is my LG TV stuck on the “Here We Go” screen?
The “Here We Go” screen is typically the initial setup screen that appears when you first set up your LG TV or after performing a factory reset.
If your TV gets stuck on this screen, it could be due to a software issue or an incomplete setup process.
Try performing a power cycle by unplugging the TV for a few minutes and then plugging it back in.
Q: What should I do if my LG TV is frozen and unresponsive?
If your LG TV is frozen and not responding to any inputs, you can try a few steps to resolve the issue.
First, check if the remote control batteries are working properly and try using the physical buttons on the TV itself.
If that doesn’t work, perform a power cycle by unplugging the TV for a few minutes and then plugging it back in.
If the TV remains frozen, contact LG customer support for further troubleshooting or consider seeking professional assistance.
Q. My LG TV stuck on Demo mode
To turn off the demo mode on an LG TV, press the “Home” button on your remote control, then select “Settings”.
On the left side of the screen, select “All Settings”. On the left side of the next screen, select “General”. On the right side of the screen, select “Store Demo” and turn it off.
You may need to enter a PIN code to access this setting. The default PIN code is 0000.
Abdul Kader, a handy guy and experienced founder of a TV repair shop in Gulshan, Dhaka, Bangladesh. He is mainly an expert in understanding and repairing different types of issues with Smart TVs and providing helpful insights on how to keep them in good working order. Read his Full Story.