Roomba not connected to cloud? (Check this 4 Things)

Roomba connects itself with the cloud via a wifi connection and allows users to remotely control their vacuum cleaner, schedule cleaning times, and receive notifications about the status of their device through a smartphone app.

If your vacuum is showing “Roomba not connected to cloud” or the cloud can’t talk to Roomba, it means Roomba lost its connection with wifi.

Reasons why Roomba is having issues connecting to the cloud!

Reasons why Roomba having issues connecting to the cloud!

Roomba isn’t connected to the cloud, or the cloud can’t talk to Roomba because of connectivity issues! Several factors, such as weak signal strength, interference from other devices, or an incorrect configuration of the network settings on the Roomba, could cause this.

However, these are the reasons for this issue:

  • Network issues.
  • Outdated Roomba firmware.
  • Malfunctioning wifi router.

How to troubleshoot when the cloud can’t talk to Roomba?

To troubleshoot this, ensure that the Roomba is within range of the Wi-Fi network and that the network’s settings are correctly configured. If these are OK, force reboot your Roomba.

Before diving into the step-by-step solutions, look at the following data table. This will help you understand the issue quickly.

Reasons Solutions
Incorrect login credentials Verify that the login credentials entered are correct.
Network issues Check for weak signal strength and interference.
Firmware updates Ensure that the Roomba’s firmware is up to date.

Step 1: Reboot both your Roomba and Wifi Router

reboot both roomba and router]

Almost all technicians recommend a simple reboot as a first step when troubleshooting any issues related to electronic devices.

This is because when a device runs for an extended period without any rest, it can develop bugs that cause the device to crash, reduce performance, or behave unexpectedly.

Similarly, when a Roomba experiences difficulties connecting to the cloud, it may be due to a software bug within the Roomba or in the wifi router.

The solution is simple; just power reboot your Roomba and wifi router. Fear not; rebooting will not delete any of your data or saved map customizations.

Here’s how to do this:

  • Rebooting Wi-Fi router: Unplug the router from the power source, and wait at least 1 minute. While the router is unplugged, press the power button of the router two-five times. After one minute, replug the router again.
  • Rebootig Roomba: Press and hold the HOME and SPOT Clean buttons for 10 seconds. When the lights flash, Release the button and wait for the reboot to complete.

Once done rebooting both devices, check if the cloud can talk to Roomba! If it doesn’t work, proceed to the next step.

Tips: Try rebooting your smartphone. Who knows, a temporary glitch in your mobile device could be the root of the issue.

Step 2: Ensure the router is working and the signal strength is excellent.

Make sure the router is working and the signal strength is excellent.

Over time, a router can become damaged for various reasons, such as age, power surges, or firmware issues. This can result in poor signal or connectivity issues.

When Roomba navigates through your home, it relies on a strong and stable internet connection to communicate with the cloud.

If the signal strength of your router is weak, it can lead to frequent internet disconnections, causing the Roomba to experience issues such as “not connected to cloud.”

Make sure the signal strength and the internet speed is strong enough to handle the connection with the cloud. If you suspect that your router’s signal strength is not up to par, consider investing in a high-quality router or using a Wi-Fi extender to boost the connection speed.

Warning: Roomba currently only supports 2.4GHz bandwidth and does not support 5GHz. Do not exceed this frequency when using Roomba.

Step 3: Perform a Factory reset

cloud can't talk to roomba

If your problem is not fixed with the steps I mentioned above, iRobot suggests you factory reset your vacuum. This means it will go back to how you first bought it, and all your settings will be removed permanently.

However, resetting a Roomba isn’t a complex task. It just requires pressing and holding a few buttons. Thankfully, I have created a detailed article with step-by-step instructions on resetting a Roomba, which you can find at this link.

Tip: Alongside resetting your Roomba, also factory reset your wifi router. This will optimize the connection and ensure optimal performance. I hope you know how to do this 🙂

Step 4: Update the Irobot Home app

update your Irobot home app

Staying updated with the latest version of any software is vital to its functionality. Neglecting can lead to many issues, including frequent glitches and malfunctions.

Ensure that the iRobot Home app on your smartphone is updated to the most recent version. If not, visit the ‘Play Store’ and check for any available updates. If a newer version is available, update immediately right away.


Q. My Roomba was previously connected to the cloud, but now it’s not; why?

A weak internet connection, incorrect login information, or a malfunctioning device can cause this issue.

Check your internet connection, verify your login information, and if the problem persists, try factory resetting your Roomba.

Q. Can I still use my Roomba if it’s not connected to the cloud?

Yes, you can still use your Roomba for cleaning, even if it’s not connected to the cloud.

However, you won’t be able to access cloud-based features such as scheduling and remote control.

Q. What are the benefits of having my Roomba connected to the cloud?

Connecting your Roomba to the cloud allows you to access features such as scheduling, remote control, and real-time status updates on your device.

It also helps users to receive software updates and access customer support via smartphone.

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