6 (Proven) Ways to Fix if your Hisense TV Remote Not Working

Is your Hisense TV remote not working? Furthermore, have you recently bought a Hisense TV, only to find that the remote isn’t working? You’re not alone! Many people experience this issue when they try to turn on their TV.

You can’t blame Hisense, though; their remotes are built off of universal remotes created by one of the top remote manufacturers in the world, and the company makes different remotes for each TV brand and model.

If you are having problems with your Hisense remote, fear not! I have found the solution to your situation, so read on and learn how to troubleshoot your remote!

Hisense TV remote not Working; why?

Why won't my hisense TV work

Before diving into the solution, it’s essential to know precisely why this happened so that you can identify the issue and fix it quickly.

Your Hisense TV remote may not be working because it needs new batteries, the IR sensor may be dirty, something may be obstructing the signal, the device you are trying to turn on or run may have a software-related problem, or you may need to replace your remote control altogether.

Fixing the Hisense TV’s Remote issue

To fix the Hisense TV remote not working issue, ensure the batteries are still in good condition. If they are, check each button individually to see if any are stuck. If nothing is stuck, there could be a problem with the remote itself. Try resetting it by taking the batteries out and then putting them back in. If it doesn’t work, you could also try restarting your TV or reprogramming the remote again.

In further detail below, I’ll go over all possible options, including what you’ll need to do to fix your TV. But first, check the table below for a better understanding.

Reasons Solutions
Functional glitch Reset your remote
Dirty IR sensor Clean it
Damaged IR sensor Replace it
Battery contacts issue Clean the battery contacts
TV’s software issue reboot/reset your TV

1. Soft reset your TV

Hisense TV remote doesn't work

Ridiculous! Right? However, unplugging your TV from the power outlet is the most common way to get your Hisense TV remote to function again. After unplugging, wait at least 60 seconds. Find the power button on your TV and hold it down for 30 seconds while it’s unplugged.

Make sure you’re pressing the power button on your TV rather than the remote!

This will assist in draining any remaining power from the television and allowing it to soft reset. This is not the same as simply turning on and off the TV! After 60 seconds, reconnect the TV, and the problem should be resolved. If your Remote still does not work, proceed to the next step.

Related: Fix the black screen issue on your Hisense TV in just 5 Steps

2. Reprogram the remote with the TV

Hisense TV remote repairing

If the problem persists after rebooting, consider reprogramming your TV Remote. It’s possible that your Hisense Remote isn’t working because it’s no longer paired with the television. It may become disconnected from the TV due to a defect or an unusual movement.

In this case, repairing your Remote with the TV again may fix the issue. To repair your Hisense Remote with the TV, follow the below steps:

  • First, turn on the TV and take a step back from it, about one meter.
  • Point the remote at your TV.
  • On your remote control, press the “OK” button once.
  • Keep pressing the key until a message on the screen confirms that the remote control has been identified.

Test the remote using some menu commands once they’ve been paired. I hope it will fix the issue. But if not, move on to the next step.

Typically, the remote and the TV will pair automatically when powered on or after a reboot, but in some cases, you may need to pair or re-sync them manually.

3. Clean the IR Sensor or remove the blockage

remote not responding

An obstruction between your Hisense remote and your TVs, such as a wall or piece of furniture, is another significant issue that could cause this. The remote control uses an infrared signal to transmit data; if the TV doesn’t receive this signal, it will not work!

So the third step in fixing this issue is ensuring that your TV gets the proper signal without interruption. Adjust your TV or ensure the remote is correctly pointed at the TV sensor.

Also, don’t forget to clean the IR sensor on your Remote. Because, over time, it gets dusty and can prevent from sending the signal.

4. Check if the IR sensor is working

remote stopped responding

As mentioned, your remote and TV each use an IR light to transmit and receive signals. If this light is malfunctioning or damaged, your remote will not be able to send signals. And yes, it could be the exact cause of this problem.

The infrared signals are invisible to the naked eye. So you won’t be able to see it with your naked eye.

One of the best ways to check whether your Remote’s IR sensor is working is to use your smartphone camera. To check it, follow the below steps:

  • Look at your Hisense remote through the screen of your phone’s camera app.
  • Press any button or a set of buttons on the Remote.
  • A red light will blink through the camera screen with each button pressed on a functional remote.

If no red light flashes, the remote may be damaged, or the batteries may die. In this case, you may need to replace your Hisense TV remote.

5. Reset your Remote’s battery

Reset your Hisense TV remote battery

If cleaning the sensor and unplugging your TV from the wall outlet didn’t help, remove the batteries from your Remote. Then, for around 30 seconds, keep holding down the Remote’s power button. After the time is up, put the batteries back into your remote and see if it works.

If it still doesn’t work, remove the batteries from your remote and press and hold the power button for 60 seconds. This will reset the remote by expelling any residual power it may have. Reinstall the batteries in the remote and check if it works.

6. Clean the Remote’s battery contacts

Tv remote won't function

Battery life is impacted by many factors, including quality, temperature, and damage. Start by looking for any green coloration, solidified granules, or chalky white powder on the top and bottom of the batteries in your Remote.

Corrosion can be caused by defective, old, or damaged batteries. If there is any corrosion, remove the batteries immediately and properly dispose of them. Then, after cleaning the terminals and replacing the batteries in the remote, check to see if it works.

If it does not work, buy a new battery set from amazon or any local vendor and then try again.


1. Nothing worked! What to do?

In this case, you have nothing else to do. Getting a new remote or having a professional repairman examine it is better. Perhaps your Remote is working correctly, but there’s a problem with the TV’s IR sensor. If so, taking it to a repairer might help.

2. Remote not working even with new batteries!

If you’ve replaced the batteries in your remote and it still isn’t working, a few other things could be the issue.

✔ Check the connections in your Remote. If the batteries are loose, that could be the reason the remote isn’t working.

✔ It’s possible that your Remote is in the wrong setting. Try flipping the switch on the back of the remote to see if that changes anything.

If none of those things works, it’s possible that the remote is just faulty and needs to be replaced.

3. Where is the remote sensor on the Hisense TV?

The remote sensor on a Hisense TV is located on the front of the TV, near the bottom. It is a small, black, rectangular sensor that receives signals from the remote control.

4. Can I turn on my Hisense TV without a remote?

Of course, you can quickly turn on your TV without using the remote just by pressing the TV’s power button. Most newer TVs have a power button on the back of the TV.

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