Troubleshooting steps for a Hisense TV remote when it stops working
No doubt, Hisense TVs are a fantastic choice for any home. However, some users have reported that their TV’s remote sometimes stops working completely, no matter what troubleshooting steps they try.
If this happens to you, don’t worry – there are several steps you can take to fix the problem.
Why is my Hisense TV remote stopped Working?
Several issues can cause this, including electromagnetic interference or a TV’s corrupted firmware. Aside from these, a TV’s temporary software glitch, an obstructed or damaged IR sensor, or a damaged remote’s battery can also trigger this issue.
In general, the following are the reasons a TV remote can stop working:
- Damaged remote battery.
- Malfunctioning buttons.
- TV’s software glitch.
- blocked IR signal via electromagnetic interference or another object.
To troubleshoot your Hisense TV remote if its not working,
Make sure the batteries are still in good condition. If they are, check each button individually to see if any are stuck. If nothing is stuck, try resetting it by taking the batteries out and then putting them back in.
Before we dive into a detailed solution, take a look at the following data table. It will help you understand the issue quickly.
| Reasons | Solutions |
|---|---|
| Functional glitch | Reset your remote |
| Dirty IR sensor | Clean it |
| Damaged IR sensor | Replace it |
| Battery contacts issue | Clean the battery contacts |
| TV’s software issue | reboot/reset your TV |
Step 1: Soft reset your TV
Ridiculous! Right? However, unplugging your TV from the power outlet is the most common way to get your Hisense TV remote to function again. After unplugging, wait at least 60 seconds. Find the power button on your TV and hold it down for 30 seconds while it’s unplugged.
Make sure you’re pressing the power button on your TV rather than the remote!
This will assist in draining any remaining power from the television and allowing it to soft reset. This is not the same as simply turning on and off the TV! After 60 seconds, reconnect the TV, and the problem should be resolved. If your Remote still does not work, proceed to the next step.
Related: Fix the black screen issue on your Hisense TV in just 5 Steps
Step 2: Reprogram the remote with the TV
If the problem persists after rebooting, consider reprogramming your TV Remote. It’s possible that your Hisense Remote isn’t working because it’s no longer paired with the television. It may become disconnected from the TV due to a defect or an unusual movement.
In this case, repairing your Remote with the TV again may fix the issue. Here’s how to do that:
- Turn on the TV and take a step back from it. (about one meter)
- Point the remote at your TV.
- On your remote control, press the “OK” button once.
- Keep pressing the key until a message on the screen confirms that the remote control has been identified.
Test the remote using some menu commands once they’ve been paired. I hope it will fix the issue. But if not, move on to the next step.
Typically, the remote and the TV will pair automatically when powered on or after a reboot, but in some cases, you may need to pair or re-sync them manually.
Step 3: Clean the IR Sensor or remove the blockage
An obstruction between your remote and your TVs, such as a wall or piece of furniture, is another significant issue that could cause this. Remote uses an infrared signal to transmit data; if the TV doesn’t receive this signal, it will not work!
Make sure that your TV gets the proper signal without interruption. Adjust your TV or ensure the remote is correctly pointed at the TV sensor.
Also, clean the IR sensor on both your remote and TV. Because, over time, it gets dusty and can prevent sending the signal.
Step 4: Check if the IR sensor is working
The infrared signals are invisible, so you won’t be able to see them with your naked eye. However, there is an easy way to check this.
Here’s how:
- Look at your remote through the screen of your phone’s camera app.
- Press any button or set of buttons on the remote.
- A red light will blink through the camera screen with each button pressed on a functional remote.
If no red light flashes, the remote or its battery have been damaged. In this case, you may need to replace your Hisense TV remote.
Step 5: Reset your Remote’s battery
This is an excellent step, and 40% of users reported that it worked for them. Simply remove the batteries from the remote.
Then keep holding down the remote’s power button for around 30 seconds. After the time is up, put the batteries back into your remote and see if it works.
Step 6: Clean the Remote’s battery contacts
Carbon buildup or dust can gather on battery contacts, preventing them from supplying power properly. Make sure the battery contacts are clean and carbon free.
Remove the battery from the remote and then look for any green coloration, solidified granules, or chalky white powder on the top and bottom of the batteries in your remote.
If there is any corrosion, remove the batteries immediately and properly dispose of them. After cleaning the terminals and replacing the batteries in the remote, check to see if it works.
If it does not work, buy a new battery set from Amazon or any local vendor and then try again because your remote will no longer work.
Video Tutorial;
If you are a DIY expert and have some technical skills, you can try watching this video to fix your TV’s broken remote.
F.A.Q.s
Q. Nothing worked! What to do?
In this case, you have nothing else to do. Getting a new remote or having a professional repairman examine it is better.
Q. Remote not working even with new batteries!
If you’ve replaced the batteries in your remote and it still isn’t working, a few other things could be the issue.
- Batteries are loose! That could be the reason the remote isn’t working.
- Try flipping the switch on the back of the remote to see if that changes anything.
If none of those thing works, it’s possible that the remote is just faulty and needs to be replaced.
Q. Where is the remote sensor on the Hisense TV?
The remote sensor on a Hisense TV is located on the front of the TV, near the bottom. It is a small, black, rectangular sensor that receives signals from the remote control.
Q. Can I turn on my Hisense TV without a remote?
Of course you can! Just press your TV’s power button.
Abdul Kader is the CEO and founder of Homespoiler.com. With his expertise in electronics repair, he provides in-depth information on how to fix appliances, wiring, and other electrical-related issues. More about us