Roku Apps not Working? (Quick Troubleshooting)

It is a common issue among Roku users that certain apps may not function properly or fail to load altogether. This can be a frustrating experience, as it limits the user’s ability to access their desired content.

In this article, I will delve into the reasons why Roku apps may not work and offer potential solutions to resolve the issue.

Reasons your Roku Apps stopped working

why is my roku apps stopped working

Temporary software or firmware glitch is one of the main reason for this issue. Aside from these, poor internet connection, incorrect login or account information can also cause this issue.

The following are reasons that force Roku Apps to stop working:

  • Functional glitch.
  • Outdated firmware.
  • Poor internet connection.
  • Wrong user information.

To troubleshoot if Roku Apps not working,

Make sure that the Roku firmware and app versions are up-to-date. If they are, clear the device’s cache by pressing the “Home” button five times, and the “Up,” “Rewind,” and “Fast Forward” buttons twice on your remote in a row.

Before diving into detailed solutions, take a look at the following table. This will help to understand the issue quickly.

Reasons Solutions
Functional glitch Reboot your device
Outdated software Update it
Corrupted files Remove and then reinstall the app

Step 1: Check if the firmware and App are up-to-date

updating apps and tv's firmware

Updated firmware and software are crucial for running a device smoothly. An outdated firmware, as well as software, can cause a bunch of issues, like the device not opening, apps not loading, crashing, lagging, or not working at all.

Make sure your Roku operating system and the app you are trying to use are up-to-date. You can find out if they have been updated or if an updated version is available by going to Settings -> System -> System Update ->Check Now.

If an updated version is available, update it right now.

Step 2: Reboot your device

power reboot your roku device

Almost 75% of users reported that a simple system reboot fixed this issue. Sometimes, this happens due to a temporary system glitch, which you can easily fix just by rebooting your device.

You can reboot your device by pressing the “Home” button five times, and the “Up,” “Rewind,” and “Fast Forward” buttons twice on your remote in a row. This is better than just unplugging and re-plugging the power cable because this will also clear the system cache.

Note: Unplugging and re-plugging the power cord will also make your device reboot. But first, follow the first method and then the second method to make this process more efficient.

Step 3: Check the internet connection

check your roku device's internet connection

Without a proper internet connection, Roku apps are immobilized. If your Roku app isn’t working, it’s probably because the internet connection is poor or don’t have enough speed to load content.

Make sure the internet connection has good up and down speed. Roku has a fantastic feature which you can use to check your internet connection and download speed.

Here’s how:

  • Go to settings
  • Then Network
  • And finally, check the connection.

Wait some time, and you will see the connection status. If the connection seems to be poor, try using a different internet connection.

Tips: Reboot your WiFi router. This will sometimes help to enhance network strength.

Step 4: Remove and reinstall Roku apps

roku app won't work

If none of the troubleshooting steps mentioned above works for you and your Roku app is still not functioning, the only option left is to remove the app completely from the device and then install them again.

Removing an app is fairly easy and you can do it in less than 2 minutes. Here’s how you can remove apps from the Roku channel lineup:

  • Go to the Home screen, select the channel and press the (*) button on the remote.
  • Choose “Remove channel” and press OK.
  • Confirm by selecting “Remove” and pressing OK.

Once removed, reboot your device and after then reinstall the apps again. Hopefully, your problem should be fixed.


Q. Why is my Roku app not connecting to the internet?

Several things can cause this issue, including a poor internet connection, incorrect network configuration, outdated firmware, or a glitch in the router.

The solution is simple: just reboot your router and then try reconnecting to the internet. If it still doesn’t connect, check the network to see if it is down or if the log-in information you entered is incorrect. If all these things are OK, contact your internet service provider.

Q. My Roku apps not loading

It’s because your device is experiencing a temporary functional glitch that prevents the app from loading properly.

You may know that a system glitch can be easily fixed by just rebooting. So, unplug your device from its power source and wait at least 60 seconds before plugging it back in. If the Roku app is still not loading, remove and then reinstall it.

Q. Roku apps not opening

The main reason for Roku apps not opening is a temporary software glitch, which you can easily fix just by rebooting your device.

If the problem persists after rebooting, uninstalling and reinstalling the app can also help. Aside from these, updating the app to the latest version may also help resolve the issue.

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