Roku Apps not Working? (Quick Troubleshooting)

It’s a common issue among Roku users that often certain apps stop functioning properly or fail to load altogether.

This is a frustrating experience, because, you know it limits user’s ability to access their desired content.

Well, in this article, I will break down the reasons for this issue and provide some highly effective solutions to resolve the issue.

Here we go! Let’s dive into it…

Reasons why often Roku Apps stops working

why is my roku apps stopped working

Temporary system glitches are typically the main reason why Roku apps stop working. Apart from these, a poor internet connection, incorrect login, or account information can also cause this issue.

However, here’s the potential cause:

  • Functional glitch.
  • Outdated firmware.
  • Poor internet connection.
  • Wrong user information.

How to troubleshoot if Roku Apps not working

Make sure that the Roku firmware and app versions are up-to-date. If they are, clear the device’s cache by pressing the “Home” button five times, and the “Up,” “Rewind,” and “Fast Forward” buttons twice on your remote in a row.

Step 1: firmware compatibility

updating apps and tv's firmware

You may know, updated firmware and software are crucial for running a device smoothly.

An outdated firmware, as well as software, can cause a bunch of issues, like the device not opening, apps not loading, crashing, lagging, or not working at all.

Make sure your Roku operating system and the app you are trying to use are up-to-date. You can find out if they have been updated or if an updated version is available by going to Settings -> System -> System Update ->Check Now.

If an updated version is available, update it right now.

Step 2: power cycle

power reboot your roku device

Almost 75% of users reported that a simple system reboot fixed this issue. Sometimes, this happens due to a temporary system glitch, which you can easily fix just by rebooting your device.

You can reboot your device by pressing the “Home” button five times, and the “Up,” “Rewind,” and “Fast Forward” buttons twice on your remote in a row. This is better than just unplugging and re-plugging the power cable because this will also clear the system cache.

Note: Unplugging and re-plugging the power cord will also make your device reboot. But first, follow the first method and then the second method to make this process more efficient.

Step 3: poor connection

check your roku device's internet connection

Without a proper internet connection, Roku apps are immobilized.

If your Roku app isn’t working, it’s probably because the internet connection is poor or don’t have enough speed to load content.

Make sure the internet connection has good up and down speed. Roku has a fantastic feature that you can use to check your internet connection and download speed.

Here’s how:

  • Go to settings
  • Then Network
  • And finally, check the connection.

Wait some time, and you will see the connection status. If the connection seems to be poor, try using a different internet connection.

Tips: Reboot your WiFi router too. This will sometimes help to enhance network strength.

Step 4: Remove it

roku app won't work

If none of the troubleshooting steps mentioned above works for you and your Roku app is still not functioning, the only option left is to remove the app completely from the device and then install them again.

Removing an app is fairly easy and you can do it in less than 2 minutes. Here’s how you can remove apps from the Roku channel lineup:

  • Go to the Home screen, select the channel, and press the (*) button on the remote.
  • Choose “Remove channel” and press OK.
  • Confirm by selecting “Remove” and pressing OK.

Once removed, reboot your device and after then reinstall the apps again. Hopefully, your problem should be fixed.


Q. What should I do if only a specific app isn’t working on my Roku device?

If a specific app isn’t working on your Roku device, try checking to see if there’s an update available for the app.

If there is, install the update and see if that resolves the issue. If not, try uninstalling and reinstalling the app. If the problem still persists, contact the app’s customer support team for further assistance.

Q. Why is my Roku app not connecting to the internet?

Several things can cause this issue, including a poor internet connection, incorrect network configuration, outdated firmware, or a glitch in the router.

The solution is simple: just reboot your router and then try reconnecting to the internet. If it still doesn’t connect, check the network to see if it is down or if the log-in information you entered is incorrect.

If all these things are OK, contact your internet service provider.

Q. Why do my Roku apps keep buffering or freezing?

If your Roku apps keep buffering or freezing, it’s possible that your internet connection isn’t strong enough.

Check your internet speed and make sure it meets the recommended speed for your Roku device. You may also want to try moving your router closer to your Roku device or using a wired connection instead of Wi-Fi.

Q. My Roku apps not loading

It’s because your device is experiencing a temporary functional glitch that prevents the app from loading properly.

You may know that a system glitch can be easily fixed by just rebooting. So, unplug your device from its power source and wait at least 60 seconds before plugging it back in. If the Roku app is still not loading, remove and then reinstall it.

Q. Roku apps not opening

The main reason for Roku apps not opening is a temporary software glitch, which you can easily fix just by rebooting your device.

If the problem persists after rebooting, uninstalling and reinstalling the app can also help. Aside from these, updating the app to the latest version may also help resolve the issue.

Q. Why is the sound not working on my Roku app?

If the sound isn’t working on your Roku app, check your TV’s sound settings and make sure they’re set to the correct input.

You may also want to check the volume settings within the app itself or try restarting your Roku device.


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