An ordinary morning quickly changed into an emergency when I attempted to turn on my Sony TV with the remote and found it was not working. I checked the batteries, and they were good, but the TV still would not respond to the remote control.
With no other options left, I had to research what might be wrong with the TV remote, how to fix it, and what could be done if the problem couldn’t be fixed. Read on to learn more about this issue and how to fix your Sony TV remote if it isn’t working correctly!
Why did my Sony remote stop working?
You’ve been using your TV remote for a while without any issues, But now it suddenly stopped working. Here are a few possible reasons why this may happen:
☞ Dead batteries: This is the most common reason why remotes stop working. If your remote uses batteries, check to see if they need to be replaced.
☞ Dirty contact points: If your Remote has exposed contact points (where the batteries make contact with the circuit board), they may be dirty and need to be cleaned.
☞ Damaged circuit board: If your Remote has been dropped or otherwise damaged, the circuit board may be damaged and need to be replaced.
☞ Wrong code: If you’ve programmed your remote to control another device, such as a DVD player, make sure you’re using the correct code.
Sometimes, the remote may be defective and need to be replaced.
Sony TV Remote Not Working -How To Fix?
First, check the batteries and make sure they are correctly installed. If the batteries are fine, try resetting the remote by holding the power button for 5 seconds. If the remote isn’t working, you may need to replace the Remote.
Wait! There are still some other troubleshooting tips you can try before buying a new remote or contacting Sony customer care. Please keep reading to explore them…
1. Soft reset your TV
Ridiculous! Right? But the most common method of getting your TV remote to work again is to unplug your TV from the power outlet. Wait at least 60 seconds after unplugging. While unplugged, find and press the power button on your TV for 30 seconds.
Make sure you’re pressing the power button on your TV rather than the remote!
This will help to drain any remaining power from the TV and allow it to soft reset. This isn’t the same as simply turning the Sony TV on and off! After 60 seconds, plug the TV back in, and your problem should be fixed. If your Remote is still not working, move on to the next step.
2. Reprogram the remote with the TV
If your problem remains after rebooting, you must reprogram your Remote. It’s possible that your Remote isn’t working because it’s no longer paired with the television.
The remote control can disconnect from the TV due to a fault or an unusual movement. In this case, repairing your Remote with the TV again may fix the issue. To repair your Sony remote with the TV, follow the below steps:
- First, turn on the TV and take a step back from it, about one meter.
- Point the remote at your TV.
- On your remote control, press the “OK” button once.
- Keep pressing the key until a message on the screen confirms that the remote control has been identified.
Test the remote using some menu commands once they’ve been paired. I hope it will fix the issue. But if not, move on to the next step.
Normally, the remote and the TV will pair automatically when powered on or after a reboot, but you may need to pair or re-sync them manually.
3. Clean the IR Sensor or remove the blockage
Another major problem that could cause this is a blockage between your Sony remote and your TVs, such as walls and furniture. The remote control uses an infrared signal to transmit data; if the TV doesn’t receive this signal, it will not work!
So the third step in fixing this issue is ensuring that your TV gets the proper signal without interruption. Try moving your TV to a different place or pointing the remote correctly at the TV’s sensor.
Also, don’t forget to clean the IR sensor on your Remote. Because, over time, it gets dusty and can prevent from sending the signal.
4. Check if the IR sensor is working
As mentioned, your remote and TV each use an IR light to transmit and receive signals. If this light is malfunctioning or damaged, your remote will not be able to send signals. And yes, it could be the exact cause of this problem.
The infrared signals are invisible to the naked eye. So you won’t be able to see it with your naked eye.
One of the best ways to check whether your IR sensor is working is to use your smartphone camera. So to check it, follow the below steps:
- Look at your Sony remote through the screen of your phone’s camera app.
- Press any button or a set of buttons on the Remote.
- A red light will blink through the camera screen with each button pressed on a functional remote.
If no red light flashes, the remote may be damaged, or the batteries may die. In this case, you may need to replace your Sony TV remote.
5. Reset your Remote’s battery
If cleaning the sensor and disconnecting your TV from the wall outlet didn’t work, remove the batteries from your remote completely. Then hold down the power button on the remote for about 30 seconds. After the time is up, put the batteries back into your remote and see if it works.
If it still doesn’t work, remove the batteries from your remote and press and hold the power button for 60 seconds. This will reset the remote by draining any residual power it may have. Reinstall the batteries in the remote and check if it works.
6. Clean the Remote’s battery contacts
Battery life is impacted by many factors, including quality, temperature, and damage. Start by checking your Remote’s batteries for any chalky white powder, solidified granules, or green coloration on the top and bottom of the battery. Corrosion can be caused by defective, old, or damaged batteries.
If there is any corrosion, remove the batteries as soon as possible and dispose of them properly. Then, clean the terminals, place the batteries back in the remote, and see if that works.
If it does not work, buy a new battery set from amazon or any local vendor and then try again.
7. Update your TV’s system
Although most updates are performed automatically, sometimes you may need to update the software manually. If your TV uses an outdated version, the remote and the TV may behave strangely, be slower than usual, or fail to connect to some apps.
On the other hand, outdated software can also result in a wrong menu item being selected on the screen or the remote not pairing properly with a TV that had previously worked fine. So to manually check that, follow the below steps:
- From the main menu screen, select the Settings option.
- Choose the Network and Software Update options.
- If you notice an available update, choose to install it immediately.
Your TV will restart itself after the update has been installed. Try a few other commands to see if your issues have been resolved.
What should you do if nothing works?
Still reading? Very bad! If you have tried all of the above methods and your TV remote is still not working, you must buy a new remote control. You can buy a new one from amazon or your local vendor.
1. Remote not working even with new batteries!
If you’ve replaced the batteries in your remote and it still isn’t working, a few other things could be the issue.
✔ Check the connections in your Remote. If the batteries are loose, that could be the reason the remote isn’t working.
✔ It’s possible that your Remote is in the wrong setting. Try flipping the switch on the back of the remote to see if that changes anything.
If none of those things work, it’s possible that the remote is just faulty and needs to be replaced.
2. Where is the remote sensor on the sony TV?
The remote sensor on a Sony TV is located on the front of the TV, near the bottom. It is a small, black, rectangular sensor that receives signals from the remote control.