LG TV Wi-Fi Settings Greyed Out? Here’s How to Fix It

In my previous article, I discussed two things; why your TV isn’t connecting to WiFi and the second is, even if it connects, why it automatically gets disconnected from it and shows the message “WiFi is Turned off“

Now another issue that a lot of users encounter is—”LG TV’s advanced WiFi settings greyed out“

 

Well, if that’s the problem you are experiencing right now with your LG TV, hopefully, this guide will help you troubleshoot it in a few minutes.

Let’s move…

So, what causes LG TV’s network settings to become grayed out or disabled?

To be honest, there are many!

This problem can be due to software or firmware issues, a temporary system glitch, or parental control settings.

Here are the list of all the possible culpits:

1. Conflicts with third-party apps.
2. HDMI or a temporary system glitch.
3. Hardware limitations.
4. Corrupted firmware or software.

How To Fix The Issue?

 

Bellow are the step-by-step guidelines:

Step 1: Perform an HDMI Reset

You have to do this using a very popular method: Power Cycling.

I know this is something no one wants to hear, or maybe you have already done this thousands of times!

But it really works! You just need to do it in a different way.

Here’s how to do it:

• Unplug both your TV and WiFi router from the power source.
• Disconnect all the devices connected to your TV using HDMI cables.
• Keep them unplugged for about two minutes (make sure it’s a full two minutes).
• While they are unplugged, press and hold the power buttons on both of them for about 15 seconds.
• Afterward, plug them back in.

Now check whether the problem has been fixed and you are able to access the network settings page.

If not, proceed to the next step.

Step 2: Reset the Firmware

If this issue is caused by a system malfunction or if one of the core files has been corrupted, performing a firmware reset may help eliminate this issue.

To factory reset your TV,  press the Gear icon button on the remote, navigate to Settings/All Settings, select Support or General, and then Reset to Initial Settings.

A warning message will appear before the reset is initiated, and all customized settings and applications will be removed.

Note: I recommend this only after checking the 3rd step. If the third step fails, then you are good to go!

Step 3: Clean the Network Module

Network module is one of the key components of a smart TV.

It receives data packages from the router and then passes them to the mainboard for processing.

The main point is that if this module gets damaged or becomes dusty, the TV will not be able to receive any data signals from the router.

As a result, you will not see any available network list, and even the settings page will be grayed out.

Shuvo said,

I thought my brand-new 65” LG TV was defective! I power-cycled multiple times, but the network settings remained grayed out. Sometimes I could access the page, but most of the time, it stayed disabled—almost like the manufacturer had removed the feature. But after cleaning the network module as instructed, BAM! It started working again! 😊

The cleaning process is pretty simple, even a non-DIYer can do it.

Tools You’ll Need:

• Screwdriver (check your TV model for the correct type)
• Compressed air canister
• Soft, lint-free cloth

Once you have all the necessary tools, follow the bellow steps:

1. Unplug Your TV: Safety first! Disconnect your LG TV from the power source.
2. Disassemble the TV: Carefully follow the instructions in your TV’s manual or an online tutorial to remove the back panel of your TV.
3. Locate the Network Module: It’s usually a small rectangular board with an antenna wire attached.
4. Clean the Module: Use compressed air to gently blow away dust and debris from the module and its surrounding area.
5. Reassemble the TV: Put the back panel back on and secure all screws.
6. Reconnect & Test: Plug your TV back in and check if the network settings are now accessible.

Here is a visual representation illustrating the step using pictures:

For disassembling the TV and cleaning the module perfectly, check out this video tutorial from this link.

I’ve tried Everything, but the network setting on my LG TV is still greyed out

If none of the troubleshooting steps I mentioned above have resolved the issue, contact LG customer support.

They can provide further assistance based on your specific TV model and even give you a free service if necessary.

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F.A.Q.s

Q: Is it safe to clean the network module myself?

Yes, cleaning the network module is safe if you follow the correct steps.

If you’re comfortable handling basic electronics, you can do it yourself. However, if you’re unsure, it’s best to seek professional help to avoid damaging your TV.

Q: Why are only some of the network settings on my LG TV greyed out?

This can happen if your TV is in a specific mode, such as “Store Demo” mode, which restricts access to certain settings.

Try resetting your TV to factory defaults to see if that resolves the issue.